PAYMENT / REFUND / AUTO-RENEWAL POLICY

<p dir="ltr">Last updated: 23.04.2026</p>

<h2 dir="ltr">1. General provisions</h2>

<p dir="ltr">This policy governs pricing, subscription, payment, automatic renewal, refund, cancellation and related payment terms across our platform.</p>

<h2 dir="ltr">2. Plans and module-based pricing</h2>

<p dir="ltr">The Service may be offered with various plans, modules and add-ons. The following may be priced separately:</p>

<ul> <li dir="ltr"> <p dir="ltr">POS module</p> </li> <li dir="ltr"> <p dir="ltr">e-commerce module</p> </li> <li dir="ltr"> <p dir="ltr">number of branches</p> </li> <li dir="ltr"> <p dir="ltr">number of users</p> </li> <li dir="ltr"> <p dir="ltr">number of POS devices</p> </li> <li dir="ltr"> <p dir="ltr">additional storage space</p> </li> <li dir="ltr"> <p dir="ltr">SMS / e-mail limits</p> </li> <li dir="ltr"> <p dir="ltr">premium support</p> </li> <li dir="ltr"> <p dir="ltr">integration services</p> </li> <li dir="ltr"> <p dir="ltr">custom development and setup work</p> </li> </ul>

<h2 dir="ltr">3. Payment principles</h2>

<ul> <li dir="ltr"> <p dir="ltr">All subscription fees are charged in advance</p> </li> <li dir="ltr"> <p dir="ltr">Prices may apply on a monthly, annual or other billing cycle</p> </li> <li dir="ltr"> <p dir="ltr">Unless stated otherwise, taxes, bank charges and payment gateway (payment provider) commissions may be charged separately</p> </li> <li dir="ltr"> <p dir="ltr">The user is responsible for the accuracy of the payment details they provide</p> </li> </ul>

<h2 dir="ltr">4. Auto-renewal</h2>

<ul> <li dir="ltr"> <p dir="ltr">Unless cancelled, the subscription may renew automatically</p> </li> <li dir="ltr"> <p dir="ltr">Renewal may take place at the same or at an updated price</p> </li> <li dir="ltr"> <p dir="ltr">The user accepts the automatic renewal model</p> </li> <li dir="ltr"> <p dir="ltr">If the user does not cancel before the next billing cycle, the user agrees that payment will be charged for the next cycle</p> </li> </ul>

<h2 dir="ltr">5. Cancellation procedure</h2>

<ul> <li dir="ltr"> <p dir="ltr">The user may cancel the subscription via the account panel, by e-mail or by another method designated by the Company</p> </li> <li dir="ltr"> <p dir="ltr">A cancelled subscription usually remains active until the end of the current billing cycle</p> </li> <li dir="ltr"> <p dir="ltr">After cancellation, no further charge should be applied for the next cycle</p> </li> <li dir="ltr"> <p dir="ltr">Individual agreements may provide for different cancellation periods and notice requirements</p> </li> </ul>

<h2 dir="ltr">6. Refund policy</h2>

<ul> <li dir="ltr"> <p dir="ltr">Unless otherwise agreed in writing, amounts paid are non-refundable</p> </li> <li dir="ltr"> <p dir="ltr">No refund is given for a partially used billing cycle</p> </li> <li dir="ltr"> <p dir="ltr">No refund may be given for an activated account, completion of registration, migration, custom programming work, domains, SMS, third-party licences and services already used</p> </li> <li dir="ltr"> <p dir="ltr">Cases in which a refund is mandatory by law are an exception</p> </li> </ul>

<h2 dir="ltr">7. Failed payments and delays</h2>

<p dir="ltr">If a payment fails:</p>

<ul> <li dir="ltr"> <p dir="ltr">the system may issue a temporary warning</p> </li> <li dir="ltr"> <p dir="ltr">the service may be partially restricted</p> </li> <li dir="ltr"> <p dir="ltr">the account may be suspended</p> </li> <li dir="ltr"> <p dir="ltr">new transactions may be blocked</p> </li> <li dir="ltr"> <p dir="ltr">access to data may be restricted</p> </li> <li dir="ltr"> <p dir="ltr">additional charges and administrative measures may be applied in respect of the delay</p> </li> </ul>

<h2 dir="ltr">8. Chargeback and dispute (payment reversal claim and dispute) </h2>

<p dir="ltr">The user must not allow unfounded chargebacks, disputes or fraudulent payment transactions. In such cases the Company may:</p>

<ul> <li dir="ltr"> <p dir="ltr">suspend the account</p> </li> <li dir="ltr"> <p dir="ltr">restrict the services</p> </li> <li dir="ltr"> <p dir="ltr">request additional documents and confirmations</p> </li> <li dir="ltr"> <p dir="ltr">take legal protective measures</p> </li> </ul>

<h2 dir="ltr">9. Price changes</h2>

<p dir="ltr">The Company may change the following:</p>

<ul> <li dir="ltr"> <p dir="ltr">plan prices</p> </li> <li dir="ltr"> <p dir="ltr">limits</p> </li> <li dir="ltr"> <p dir="ltr">module structure</p> </li> <li dir="ltr"> <p dir="ltr">plan features</p> </li> <li dir="ltr"> <p dir="ltr">storage volume and service quotas</p> </li> </ul>

<p dir="ltr">Such changes may take effect in the next billing cycle.</p>

<h2 dir="ltr">10. Promotions, discounts and trial period</h2>

<ul> <li dir="ltr"> <p dir="ltr">promotional and discount campaigns are temporary</p> </li> <li dir="ltr"> <p dir="ltr">trial terms are determined separately</p> </li> <li dir="ltr"> <p dir="ltr">in cases of abuse the trial may be cancelled</p> </li> <li dir="ltr"> <p dir="ltr">multiple fraudulent trial accounts for the same person or business may be blocked</p> </li> </ul>

<h2 dir="ltr">11. Taxes and surcharges</h2>

<p dir="ltr">The user is responsible for the following:</p>

<ul> <li dir="ltr"> <p dir="ltr">VAT and other taxes</p> </li> <li dir="ltr"> <p dir="ltr">bank commissions</p> </li> <li dir="ltr"> <p dir="ltr">currency conversion costs</p> </li> <li dir="ltr"> <p dir="ltr">payment gateway (payment provider) deductions</p> </li> <li dir="ltr"> <p dir="ltr">fiscal obligations arising under local legislation</p> </li> </ul>

<h2 dir="ltr">12. Contact</h2>

<p dir="ltr">For questions regarding Payment and Refunds, please contact us at <a href="mailto:support@aisalespos.com">support@aisalespos.com</a>  .</p>